Evaluation of Enterprise Resource Planning System Maturity with IT-IL V3 Framework at CV. Syntax Corporation Indonesia

Authors

  • Rio Rinaldy Universitas Catur Insan Cendekia, Indonesia
  • Lena Magdalena Universitas Catur Insan Cendekia, Indonesia
  • Muhammad Hatta Universitas Catur Insan Cendekia, Indonesia

DOI:

https://doi.org/10.59141/jist.v5i9.1372

Keywords:

evaluation, ERP service system, framework IT-IL V3, service operation domain

Abstract

This research aims to evaluate the development of the Enterprise Resource Planning (ERP) service system at CV. Syntax Corporation Indonesia uses the IT-IL V3 framework, especially in the Service Operations domain. This research is conducted by analyzing the performance and effectiveness of the ERP system that has been implemented, as well as how the system supports the company's daily business operations. Through an IT-IL V3-based evaluation approach, the study assessed critical aspects of ERP service operations such as incident management, problem management, and request management. The findings of this study provide insights into the strengths and weaknesses in the ERP system implementation at the company, as well as recommendations for improvements that can increase efficiency and user satisfaction. Using the IT-IL V3 framework, this study provides practical guidance for better management and development of ERP systems in the future.

Downloads

Published

2024-09-17

How to Cite

Rinaldy, R., Magdalena, L., & Hatta, M. . (2024). Evaluation of Enterprise Resource Planning System Maturity with IT-IL V3 Framework at CV. Syntax Corporation Indonesia. Jurnal Indonesia Sosial Teknologi, 5(9), 3244–3257. https://doi.org/10.59141/jist.v5i9.1372

Issue

Vol. 5 No. 9 (2024): Jurnal Indonesia Sosial Teknologi

Section

Articles

License

Copyright (c) 2024 Rio Rinaldy, Lena Magdalena, Muhammad Hatta

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.