Online Service Acceptance Model of Population and Civil Registration Agency in Indonesia using Technology Acceptance Model

Authors

  • Wulan Safutri Universitas Garut, Indonesia
  • Dini Turipanam Alamanda Universitas Garut, Indonesia
  • Abdullah Ramdhani Universitas Garut, Indonesia
  • Nadhira Fauziyyah Universitas Garut, Indonesia

DOI:

https://doi.org/10.59141/jist.v5i5.1042

Keywords:

Public service, online service, E-government, technology acceptance model, public management

Abstract

The application of online services at the Population and Civil Registry Service (Disdukcapil) in Indonesia is important in increasing the efficiency and quality of public services. However, the success of reveiving online services is still a major concern for the government and public service managers. Therefore, this study aims to analyze the online service acceptance model at Disdukcapil in Indonesia using the Technology Acceptance Model (TAM). The data collection method was carried out through a survey of potential users of online services and using Partial Least Squares – Structural Equation Model (PLS – SEM) to analyze the data. The results showed that perceived ease of use, perceived usefulness, attitudes towards system, behavioural intention and the actual system usage which are the dimensions of the Technology Acceptance Model have a positive effect on acceptance of online services at Disdukcapil in Indonesia. The findings can be used as a guide for policy makers and public service managers to increase acceptance and adoption of online services in the government sector. In addition, this research is expected to provide a strong foundation in improving and improving public services effectively using technology.

Downloads

Published

2024-05-20

How to Cite

Safutri, W., Alamanda, D. T. ., Ramdhani, A. ., & Fauziyyah, N. (2024). Online Service Acceptance Model of Population and Civil Registration Agency in Indonesia using Technology Acceptance Model . Jurnal Indonesia Sosial Teknologi, 5(5), 1990–2003. https://doi.org/10.59141/jist.v5i5.1042

Issue

Vol. 5 No. 5 (2024): Jurnal Indonesia Sosial Teknologi

Section

Articles

License

Copyright (c) 2024 Wulan Safutri, Dini Turipanam Alamanda, Abdullah Ramdhani, Nadhira Fauziyyah

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.