E-Government Innovation: Digital Identity Services in Cirebon Regency

2026-07-07T04:25:16+00:00

The development of information technology has encouraged the government to innovate public services through the implementation of e-government, one of which is the Digital Population Identity (Identitas Kependudukan Digital/IKD) by the Cirebon Regency Population and Civil Registration Office (Dinas Kependudukan dan Pencatatan Sipil). IKD was implemented as an effort to transform digital-based population administration services to be more practical, fast, and efficient. However, the implementation of IKD still faces several obstacles, such as low public understanding of digital technology, inadequate socialization, limited internet access, and technical difficulties during the activation and use of the application. Some people also still prefer physical documents, as these are considered easier to use. This study aims to analyze the implementation of IKD in public services in Cirebon Regency, identify the obstacles faced, and determine the role of IKD in improving the quality of public services. The study employed a qualitative method using interview and document analysis techniques. The research informants were community members who use the IKD application. The results showed that IKD makes it easier for the public to access population administration services digitally. IKD is considered practical and efficient and is able to reduce the need for people to come directly to service offices. Although there were obstacles in the initial stages of use, assistance from officers helped the community understand how to use the IKD application.

Evaluation of the Digides Application System in Public Services in Gebang Ilir Village, Cirebon Regency

2026-07-07T07:07:53+00:00

This study aims to assess the effectiveness of the implementation of the Digital Village Application(DIGIDES) in improving public services in Gebang Ilir Village,Cirebon Regency.The problems faced include low digital literacy of the community,limited internet infrastructure,and a lack of experts within the village apparatus. This study used a descriptive qualilative approach with data collection techniques throught in-depth interviews with village heads,operators,and comunity.Research analysisuses the DeLone and McLean Information system Success model (2003) which includes system quality, information quality,Usage,User Satisfaction and benefits.The results of the study indicated that DIGIDES has a fairly good system and information quality and is able to increase the efficiency of public services in the village.However,the level of use by the community is still relatively low and user satisfaction is not optimal due to technical and social constraints.In addition.there is a gap between e-Government policies at the national level and implementation at the local level. The conclusion of this study shows that DIGIDES is quite effective,but still requires increased training,socialization, internet network improvements,and the provision of self- service facilities to support more transparent,effective and efficient public services

Jurnal Indonesia Sosial Teknologi

E-Government Innovation: Digital Identity Services in Cirebon Regency

Evaluation of the Digides Application System in Public Services in Gebang Ilir Village, Cirebon Regency