Mahardika, Bagus Tri, and Mochammad Fiqri Ash’ari. “Designing an IT Service Management System With Naïve Bayes Method and Knowledge Base to Support IT Services”. Jurnal Indonesia Sosial Teknologi 5, no. 12 (December 31, 2024). Accessed January 9, 2025. https://jist.publikasiindonesia.id/index.php/jist/article/view/8844.