RAHMASARI, A. C.; SANTOSO, A. F.; PRADITYA, D. Implementation of IT Service Management (ITSM) in Service Level Management and Capacity and Performance Management Processes. Jurnal Indonesia Sosial Teknologi, [S. l.], v. 6, n. 2, p. 803–816, 2025. DOI: 10.59141/jist.v6i2.2230. Disponível em: https://jist.publikasiindonesia.id/index.php/jist/article/view/2230. Acesso em: 23 jul. 2025.