KAHFI, A.; LEGOWO, N. . Implementation Planning Information Technology Service Management (ITSM) Iso 20000-Based in Guarantee Companies. Jurnal Indonesia Sosial Teknologi, [S. l.], v. 5, n. 4, p. 1682–1693, 2024. DOI: 10.59141/jist.v5i4.1001. Disponível em: https://jist.publikasiindonesia.id/index.php/jist/article/view/1001. Acesso em: 25 sep. 2026.