pISSN: 2723 - 6609 e-ISSN: 2745-5254
Vol. 5, No. 5 Mei 2024 http://jist.publikasiindonesia.id/
Jurnal Indonesia Sosial Teknologi, Vol. 5, No. 5, Mei 2024 2142
Analysis and Modeling of Queuing System Simulation in
Payment Process at Minimarket (Case Study of Minimarket
X Yogyakarta)
Trinopi Melani
1*
, Yani Iriani
2
Universitas Widyatama Bandung, Indonesia
1*
2
*Correspondence
ABSTRACT
Keywords: Antrian,
Anylogic, Minimarket,
Simulasi.
This study aims to analyse the queue queuing system at
Minimarket X to minimise the number of queues. The
method in this writing uses a discrete event simulation
method with the help of Analogic software. Simulation is
used as a method to analyse problems that exist in the
payment system at the Minimarket. At the same time,
Analogic software is an illustration that can facilitate the
queuing system to make it more transparent and accessible
to understand. Observations conducted for 20 days show that
the queuing system applied by Minimarket X is Multi-
Channel Single Phase and First Come, First Served (FCFS)
or First In, First Out (FIFO) with four cashier officers
(M/M/4). Each cashier is tasked with serving customers and
processing purchased products by scanning them and
packing each grocery. The average number of Minimarket
visitors daily is 22 customers per hour with a queue length
of 10 to 11 customers per hour, and the average waiting time
for customers to be served is around 27 to 30 minutes. Using
any logic software, the simulation obtained error results
within 67 minutes and 43 seconds.
Introduction
Minimarket is a form of retail business with the concept of daily shopping in a
practical, effective, and efficient way (Lope, 2023). The growth of the national retail
industry encourages local retailers to develop the retail industry in their area (Hariyadi,
2016). Thus, minimarkets participate in enlivening the retail industry in Indonesia
(Yosefhine et al., 2022). Minimarket is a convenient shopping place where we can buy
everything we need. The minimarket is a place to do the shopping process, replacing
traditional markets. In the past, people often shopped at traditional markets or stalls close
to where they lived, but because of the busyness and comfort provided, people preferred
to shop at minimarkets (Lopez et al., 2023).
Minimarkets are usually managed with a modern and computerised system, making
service and check prices easier. Shopping at a minimarket seems more practical, where
we do it independently because information about the items we are looking for has been
Analisis Dan Pemodelan Simulasi Sistem Antrian Pada Proses Pembayaran Di Minimarket
(Studi Kasus Minimarket X Yogyakarta)
Jurnal Indonesia Sosial Teknologi, Vol. 5, No. 5, Mei 2024 2143
provided in detail. Although it seems more practical and efficient, shopping at
minimarkets also often has obstacles, namely in the form of payment processes that tend
to be extended. So, the incident caused a long queue and led us to queue longer (Ramdani
et al., 2021).
Today, queuing is an activity or event that we often encounter. The queue is one of
the events where the number of service resources is not greater than the number of
customers. In other words, the queue is an event caused by the absence of a balance
between arrival patterns and the capacity how to serve customers (Lestari, 2021); in an
era that is starting to develop, practical and modern causes many consumers who shop at
minimarkets to want fast and precise service. However, the large number of customers
who will be served in the queue causes customers who come not to be served
immediately. In this case, customer satisfaction and loyalty are the main things (Azizi,
2022).
The same applies to Minimarket X, located in Bantul Regency, Yogyakarta.
Minimarket X has ten branches in Yogyakarta. Minimarket X is also known as a
comfortable shopping place, with relatively complete daily necessities and relatively
cheap price offers. However, Minimarket X has a problem that often repeats in the form
of a reasonably long payment queue. So, when the primary purpose of shopping at
minimarkets is comfort, it becomes less comfortable because the queues are pretty long,
especially on weekends, the beginning of the month, the end of the month, the afternoon,
the evening and the approach of certain holiday celebrations.
Minimarket X usually operates every day from 08.30 WIB to 21.30 WIB. The data
for this writing is taken from December 23, 2023, to January 11, 2024, for 20 days from
15.30 WIB to 17.30 WIB every day. Minimarket X generally serves many customers, so
it experiences a long queue, and the time to be served in the queue is also quite long.
Queues arise when an unbalanced condition exists between customers served and their
servers (Lestari, 2021). The average number of Minimarket visitors daily is 22 customers
per hour, with a queue length of 10 to 11 customers per hour, and the average waiting
time for customers to be served is around 27 to 30 minutes.
The queuing system implemented by Minimarket X is Multi-Channel Single
Phase and First Come, First Served (FCFS) or First In, First Out (FIFO) with several
cashier officers, as many as four people who are tasked with serving customers and
processing the products purchased by scanning them and packing each grocery item.
Because of the long queue, it raises the writer's curiosity about problems that often occur.
So, in this study, a simulation will be carried out on the payment process at Minimarket
X using a discrete event simulation model with the help of Analogic software. Simulation
is used as a method to analyse problems that exist in the payment system at the
Minimarket.
Discrete Event System (DES) concerns modelling a system that evolves by a
representation whereby state variables change instantaneously at separate points in time
(in more mathematical terms, it can be said that a system can change only at a quantifiable
number of points in time.) With the help of Analogic software, the author thinks that it
Trinopi Melani
Jurnal Indonesia Sosial Teknologi, Vol. 5, No. 5, Mei 2024 2144
can make a more transparent and easier-to-understand picture of the queuing system and
make it easier for cashiers to minimise the number of queues during the payment process.
The author also hopes this research can provide an understanding of minimarket X to
improve the future queuing system in the payment process (Sopha & Sakti, 2021).
The previous research relevant to this study's problems can be seen in the following
table.
Table 1
Previous Research
No
Researchers
Heading
Purpose
Conclusion
1
Murthy,
Surasthya,
Don Liquid
(2018)
Simulation
of Alfamart
Pucangsawit
Cashier
Queue
Model
Enhancing
Arena
Software
Knowing the
queue model
of Alfamart
Pucangsawit
cashiers using
Arena
software
simulation and
making
program
simulations
from the
queuing
system at
Alfamart
Pucangsawi
cashiers
After modeling and
using Arena software,
the number of cashiers
available is not qualified
to reduce the length of
queuing time at
Alfamart Pucangsawit.
Therefore, to maximise
the number of
consumers served,
improvements can be
made by increasing the
number of cashiers to
minimise waiting time.
2
Arafah,
Wijayanti,
and
Runanto
(2024)
Queuing
System
Analysis at
Alfamart
Ahmad Yani
Purworejo
Obtain an
overview and
proof of the
performance
of the queuing
system in the
queue process
of Alfamart
Ahmad Yani
Purworejo
The use of the queuing
system at Alfamart
Ahmad Yani is optimal
by using the Multiple
Channel System. This is
evidenced by the data
obtained showing that,