p-ISSN: 2723-6609 e-ISSN: 2745-5254
Vol. 5, No. 10 October 2024 http://jist.publikasiindonesia.id/
Indonesian Journal of Social Technology, Vol. 5, No. 10, October 2024 4102
Risk Plan Linen Rental Laundry with RFID Technology
PT Think Clean Laundry
Theresia V Siagian
1*
, Rhian Indradewa
2
, Sukmo Hadi Nugroho
3
,
Muhammad Dhafi Iskandar
4
Universitas Esa Unggul, Indonesia
Email: [email protected]
1*
2
,
3
4
*Correspondence
ABSTRACT
Keywords: Risk Plan;
Risk Management; Risk
Analysis; Laundry; RFID
The Risk Plan Study for PT Think Clean Laundry aims to ensure
the company's vision is executed as planned and minimizes
potential risks. The plan includes short-, medium--, and long-term
goals, objectives, and risk management principles based on ISO
31000:2018. The Risk Management Framework is explained
through leadership, commitment, integration, design,
implementation, evaluation, and continuous improvement. The
risk management process includes risk identification, assessment,
analysis, evaluation, handling, communication, consultation,
monitoring, review, recording, and reporting. The main objective
of this plan is to identify, evaluate, and manage risks that may
arise in the company's operations, including business, financial,
and quality risks. By implementing structured and comprehensive
risk management, PT Think Clean Laundry is committed to
improving operational effectiveness and efficiency and
complying with applicable regulations.
Introduction
The Risk Plan's objective is to determine whether the business's vision is operating
following its design so that it can accomplish its objectives and function as smoothly as
possible. For workers to work carefully and completely following the work instructions
relevant to the Company, the Company encourages management to assist in minimising
potential risks and to warn all employees of dangers inside the Company (Iskandriani et
al., 2024; Singh & Hong, 2020). Risk management aims to minimise the probability and
or consequences of unfavourable events and increase risk awareness in strategic and
operational decision-making to achieve organisational goals (Astuti et al., 2024; Crovini
et al., 2021). Definition of risk According to Haryana et al. (2021), a risk is a hazard,
consequence, or consequence that can occur as a result of an ongoing process or future
event (Chen et al., 2020; Tubis & Werbińska-Wojciechowska, 2021). Meanwhile,
according to The Institute of Risk Management (IRM) and The Association of Insurance
and Risk Managers (AIRMIC) (2023), risk is the opportunity for something to happen,
having an impact on goals. According to Linnenluecke et al. (2012), risk is the threat that
an adverse action or event will affect the organisation's ability to achieve goals and
implement successful strategies.
Risk Plan Linen Rental Laundry with RFID Technology PT Think Clean Laundry
Indonesian Journal of Social Technology, Vol. 5, No. 10, October 2024 4103
Effective inventory management is key to operational success in the commercial
laundry industry, especially linen rental. As a growing linen rental service provider, PT
Think Clean Laundry faces various challenges in managing the large amount of linen that
must be delivered, processed, and returned daily. One innovative solution to these issues
is Radio Frequency Identification (RFID) technology (Putri et al., 2024; Settembre-
Blundo et al., 2021). This technology enables more accurate and efficient tracking,
reduces the risk of lost items, and minimises manual errors in the inventory recording
process.
However, as with implementing any new technology, RFID also presents various
risks that need to be anticipated. These risks can arise from various aspects, such as
technical failures, data security, and operational issues related to implementing the new
system. Therefore, a thorough risk plan is needed to ensure that RFID technology not
only helps increase efficiency but also minimises potential losses that may occur.
This research aims to develop a risk plan for implementing RFID technology in
PT Think Clean Laundry's linen rental business. Through risk identification, analysis, and
mitigation, this research is expected to provide relevant recommendations for the
company facing operational challenges related to this technology. Thus, PT Think Clean
Laundry can utilise RFID technology optimally and sustainably and maintain service
reliability to its customers.
With the increasing demand for fast, efficient, and accurate linen rental services,
many companies in the laundry industry have started adopting new technologies to
improve their operational systems. One is RFID, which offers smart asset and inventory
management solutions, especially for companies that handle large volumes of goods, such
as PT Think Clean Laundry. However, behind the benefits offered, this technology also
requires an effective risk management strategy to mitigate potential problems in its
implementation.
Research Methods
The risk management process is an organised and systematic working method in
dealing with risks, which includes identification, assessment, handling, communication
and consultation, monitoring, and performance evaluation, as well as documentation and
reporting. By following each step in this process, companies can manage risks earlier,
effectively, and efficiently. PT Think Clean Laundry conducts risk identification,
including risks arising from internal and external factors. Implementing the risk
management process based on the company's scope is adjusted to the company's parts,
whereas PT Think Clean Laundry follows ISO 31000.
Theresia V Siagian, Rhian Indradewa, Sukmo Hadi Nugroho, Muhammad Dhafi
Iskandar
Indonesian Journal of Social Technology, Vol. 5, No. 10, October 2024 4104
Figure 1. ISO 31000:2018 Risk Management Process
Results and Discussion
Implementing the risk management process based on the company's scope is
adjusted to each part of the company, whereas for PT Think Clean Laundry, it is in
accordance with ISO 31000.
Risk Identification
Identifying, assessing, and handling risks are important steps in risk management.
Therefore, PT Think Clean Laundry conducts identification, analysis, evaluation, and
handling of risks that may occur (Awang et al., 2023).
Table 1. Risk Identification PT Think Clean Laundry
Code
Risk Context
Risk Events
Causes of Risk
Qualitative Impact
R1
Marketing/Sales
PT. Think Clean
Laundry brand is
not yet well-known
PT. Think Clean
Laundry
Newcomer
brand
Maximum target
not yet achieved
R2
Marketing/Sales
The emergence of
new competitors
Competitors see
an opportunity
There is price
competition
R3
Operational/K3
Power outage
Disruption of
electricity
supply from
PLN
Delays in
the production
process
R4
Operational/K3
Fire and Natural
Disasters
Electrical short
circuits,
earthquakes,
floods,
tornadoes
Cessation of
the production
process
R5
Operational/Technician
Washing machine
and water pump
damage
Unstable
electric current,
Water pump
overheats
Delays in
the production
process
R6
Operational/IT
RFID system error
The Internet
network is
unstable
Delays in
the production
process
R7
Operational/Human
Resources/General
Affairs
Pickup and delivery
of linen not on time
Box vehicle
broke
down/accident
on the way
Delivery did not
match the promised
time
R8
Operational/K3
Risk of exposure
to/contamination
from chemicals and
B3 waste
When doing
work not using
PPE
The occurrence of
skin disease will
result in the
production process
being hampered.
R9
Human Resources
High employee
turnover
Employees
move to
competitors
There is a re-
recruitment process
R10
Finance
Target Payback
Period Not
Achieved
Laundry and
linen rental
The target
achievement has not
been achieved
Risk Plan Linen Rental Laundry with RFID Technology PT Think Clean Laundry
Indonesian Journal of Social Technology, Vol. 5, No. 10, October 2024 4105
service targets
not achieved
R11
Finance
Changes in
regulations/rules,
minimum wage
increases and
interest rate
increases
Changes in
government
regulations
regarding
UMR/UMP
resulting in
increased
employee salary
costs
Increased
expenditure on
employee salaries
Source: 2024 Writing Team
The risk identification at PT Thinks Clean Laundry is divided into three major
parts, namely:
1. Business risk
a. R1: Marketing/Sales
b. R2: Marketing/Sales
c. R3: Operational/K3
d. R4: Operational/K3
e. R5: Operational/technician
f. R6: Operational/IT
g. R9: Human Resources
2. Financial risk
a. R10: finance
b. R11: finance
3. Quality risk
a. R7: Operational/Technician
b. R8: Operational/K3
After knowing the impact of each risk, the next step is risk analysis. Risk analysis
aims to understand the nature and characteristics of the risk, including the risk rating.
During this process, the likelihood and impact of each risk are estimated to determine the
risk priority/risk rating (Risk Priority Number).
Table 2. Probability Risk
Index
Probability
Probability
Percentage (%)
Description
1
Very Seldom
Rare
(0% < p ≤ 20%)
Possibility almost does not happen
2
Seldom
Unlikely
(20% < p ≤ 40%)
Possibility No happen in 3
year
3
Possible
Moderate
(40% < p ≤ 60%)
Possibility happen 1x in 3 year
4
Possibility
big
Likely
(60% < p ≤ 80%)
Possibility happen 1x in 2 year
5
Almost Certain
Almost
certain
(80% < p ≤
100%)
Can happen every year/no
unexpected
Theresia V Siagian, Rhian Indradewa, Sukmo Hadi Nugroho, Muhammad Dhafi
Iskandar
Indonesian Journal of Social Technology, Vol. 5, No. 10, October 2024 4106
The probability (possibility) of risk is the magnitude of the chance of a risk
occurring in the future (until the end of the year). The size of the change is expressed as
a number between 1 and 5, where one is rarely happening, and five is almost certain to
happen.
Table 3. Risk Impact Criteria
Index
Consequences
(Impact)
Impact on
Reputation
(Qualitative)
Impact on Operational
Continuity (Qualitative)
Impact on
Organizational
Strategic Goals
(Qualitative)
1
Insignificant
No impact
There is no interference
Performance targets and
goals achieved 100%
2
Minor
The impact is
relatively
small for
There is interference, but it
has no impact
in operation
Performance targets and
goals achieved 91% -
99%
3
Moderate
Impact
There is a disruption that
impacts operations
Performance targets and
goals achieved 71% -
90%
4
Major
Impact
There is great impairment,
loss of ability
Operational
Performance targets and
goals achieved 51% -
70%
5
Catastrophic
Big impact
Severe impairment, unable
to
Operational
Performance targets and
goals ≤ 50%
Risk impact is a loss that is likely to occur if the risk occurs. Risk impact is
measured by the impact tolerance table, which consists of quantitative and qualitative risk
impacts expressed in descriptive assessments.
Risk Analysis
After knowing the impact of each risk, the next step is risk analysis. Risk analysis
aims to understand the nature and characteristics of the risk, including the risk rating.
During this process, the likelihood and impact of each risk are estimated to determine the
risk priority/risk rating (Risk Priority Number). The following are the results of the risk
analysis that have been analysed.
Table 4. Risk Analysis
Code
Risk Context
Risk Events
Inherent
Probability
Impact
Risk
Rating
R1
Marketing/Sales
PT. Think Clean
Laundry brand is not
yet well-known
3
5
15
R2
Marketing/Sales
The emergence of new
competitors
2
4
8
R3
Operational/K3
Power outage
2
3
6
R4
Operational/K3
Fire and Natural
Disasters
2
5
10
R5
Operational/Technician
Washing machine and
water pump damage
2
5
10
Risk Plan Linen Rental Laundry with RFID Technology PT Think Clean Laundry
Indonesian Journal of Social Technology, Vol. 5, No. 10, October 2024 4107
R6
Operational/IT
RFID system error
2
3
6
R7
Operational/HRGA
Pickup and delivery of
linen not on time
4
4
16
R8
Operational/K3
Risk of exposure
to/contamination from
chemicals and B3 waste
3
4
12
R9
Human Resources
High employee
turnover
3
3
9
R10
Finance
Target Payback Period
Not Achieved
3
4
12
R11
Finance
Changes in
regulations/rules,
minimum wage
increases and interest
rate increases
3
3
9
Risk Evaluation
After analysis and risk positioning, risk evaluation is done by creating an inherent
risk map. The following is a map of inherent risk from PT Think Clean Laundry.
Figure 2. Pre-Mitigation Risk Evaluation Matrix
The risk position in the risk map is divided into four levels: Low, Moderate, High,
and Extreme, which are indicated by red, orange, yellow, and green. The green area is
where the risk response can be accepted (monitored and evaluated), while other colours
besides green are unacceptable risks and must be addressed immediately. To facilitate the
risk management strategy, the risk map is divided into four quadrants (quadrants 1-4), as
shown in the pre-mitigation evaluation matrix above.
Risk Treatment
After an evaluation, analysis, risk position, risk response, and risk treatment are
carried out. (Nugroho et al., 2023). PT Think Clean Laundry's risk management is shown
in the table below.
Theresia V Siagian, Rhian Indradewa, Sukmo Hadi Nugroho, Muhammad Dhafi
Iskandar
Indonesian Journal of Social Technology, Vol. 5, No. 10, October 2024 4108
Table 5. Risk Treatment
After carrying out risk handling, the risk will experience changes in the risk
evaluation matrix map, which can be seen in the matrix map below:
Probability Impact
Risk
Priority
Number
Probability Impact
Risk
Priority
Number
R1
Brand PT. Think
Clean Laundry is not
yet well known
PT. Think Clean
LaundryBrand new
arrivals
3 5 15
Carrying out
promotional activities
through the Marketing
division, such as
seminars, customer
visits
Marketing/Sales
Manager
2 4 8
R2
The emergence of
new competitors
Competitors see an
opportunity
2 4 8
Improving quality and
providing quality
assurance
Marketing/Sales
Manager
2 2 4
R3 Power outage
Disruption of
electricity supply
from PLN
2 3 6
Preparing the
generator engine
Operational
Manager/K3
2 1 2
R4
Fire & Natural
disasters
Short Circuit,
Earthquakes,
floods, tornadoes
2 5 10
Preparing APAR and
K3 socialization
Operational
Manager/K3
2 4 8
R5
Washing machine
damage
Unstable electric
current
2 5 10
Prepare the stabilizer
and check the
electricity regularly
Operational
Manager/K3
2 3 6
R6 RFID Systemerror
When doing work
not using personal
protective
equipment
2 3 6
Provide backup
equipment
Operational
Manager/IT
1 2 2
R7
Pickup Anddelivery
linen not on time
Box vehicle breaks
down on the road
4 4 16
Perform regular
maintenance
frequently & prepare
box vehicle backup
Operational
Manager/K3
3 3 9
R8
Risk of exposure to
chemicals &
hazardous waste
When doing work
not using personal
protective
equipment
3 4 12
Wearing wearpack and
safetyshoes and
special chemical gloves
Operational
Manager/K3
2 2 4
R9
Turnover high
employee
Employees move to
competitors
3 3 9
Increase engagement
employee
Human
Resources
Manager
2 2 4
R10
Target Payback
Period not achieved
laundry service and
linen rental targets
not achieved
3 4 12
Improve marketing
strategies and manage
funds efficiently
Marketing/Sales
Manager
2 1 4
R11
Changes in
regulations/rules,
minimum wage
increases and interest
rate increases
changes in
government
regulations
regarding
UMR/UMP
resulting in
increased employee
salary costs
3 3 9
Conduct regulatory
reviews continuously
and in stages to be able
to meet applicable
regulatory
requirements.
Finance Manager 2 2 4
Causes of Risk
(Risk Agent)
No
Risk Event
Inherent
Risk Treatment
PIC
Residual
Risk Plan Linen Rental Laundry with RFID Technology PT Think Clean Laundry
Indonesian Journal of Social Technology, Vol. 5, No. 10, October 2024 4109
Figure 2. Risk Evaluation Matrix After Mitigation
Communication and Consultation
The communication and consultation stage is determined at the initial stage
regarding the risk issue, the cause of the risk, the consequences of the risk, and what
actions should be taken to handle the risk. Communication and consultation can be seen
in the Risk Escalation table below.
Table 6. Risk Score Table
Risk Score
Escalation Level
1- 5
Employees in all divisions coordinated management.
6- 10
PIC all division
11- 19
All Team head office
20- 25
Owner of PT Think Clean Laundry
Monitoring and Review
The next stage is monitoring and review, which is carried out periodically on the
risk handling that has been carried out. Each team must know their duties and
responsibilities in monitoring and reviewing. The results of monitoring and review are
then recorded or documented clearly and accurately. After being recorded, the monitoring
and review results will be reported as input and evaluation of the risk management
framework. (Limbong et al., 2019). Implementing communication and consultation,
monitoring and evaluation, and effective recording and documentation can ensure the risk
management process runs smoothly and adapts to changes.
Table 7. Risk Monitoring and Review
No
Activity
1
Management prepares template profile risk.
2
Each Department fills in the report profile risk every 3 months.
3
Profile risk in summary right
by each- each
Manager Then
reported
4
The director and the manager monitor, review, and summarise the report profile risk.
5
Management (Director And Manager) reports the results of implementation
mitigation and risk Treatment.
Theresia V Siagian, Rhian Indradewa, Sukmo Hadi Nugroho, Muhammad Dhafi
Iskandar
Indonesian Journal of Social Technology, Vol. 5, No. 10, October 2024 4110
6
The annual report concluded that profile risk, management risk, and evaluation were
done for repair.
Recording and Reporting
Recording and reporting is the final stage in risk management. At this stage, storage
and reporting are carried out on possible risks. (Nugroho & Afifah, 2021). The team
responsible for managing risk must analyse and understand the reports made because the
analysis results will be submitted to management.
Table 8. Recording and Reporting
No
Time
Activity
PIC
Monitored
By
1
Quarterly
(3
Months)
Make report incident
risk ( risk event )
Which happened during 3 months
All
Employees
Operati
onal
Manage
r
2
Semester (6
Months)
Make a summary of risk events ( risk) that
happened during 6 months
All
Managers
Director
3
Annual
Make Report
Risk
Management
Operational
Manager
Director
Conclusion
Risk management is essential in addressing external and internal factors within the
PT Think Clean Laundry business planning project. By implementing effective risk
management strategies, the project team can proactively anticipate and respond to
changes in the external environment. This ensures the project's smooth progression and
helps achieve the set objectives efficiently. Effective risk management thus becomes a
cornerstone for the project’s success, enabling the team to navigate uncertainties and
maintain project continuity.
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